PJL-43

P.A.N. Perini Aftermarket Network

Perini Aftermarket Network. Design, sales and assistance: these are the three key words that have allowed Fabio Perini S.p.A. to conquer and maintain a leadership position in the field of tissue converting.

 

Perini Journal


While it is true that the products and solutions designed by Fabio Perini S.p.A. are cutting edge for their technologically advanced content and that consultancy during the selling phase identifies and meets the real needs of customers, it is also true that a crucial aspect of therelationship that bonds most major companies the world over to Fabio Perini is its qualified level ofpost-sales assistance. Being able to give prompt answers and resolve technical and operational problems, reducing any inconvenience to a minimum without compromising safety has always been a strategic goal to which Perini dedicates special care and attention.

 

TO FURTHER STRENGTHEN ITS CUSTOMER SERVICE AREA,

giving it a more structured asset and more evolved instruments and competences, in 2013 Fabio Perini S.p.A. made important investments that led to a decisive reorganizational set-up. Today, Perini’s Customer Service functions like an independent business unit, a solution that maximizes the efficacy of the proposals and interventions through a structure that can count on dedicated technical and assistance personnel, specialized warehouse operators and a team working on a global level. A true specialized network that branches out and stands by customers both in solving problems and in implementing innovative customized solutions, as well as in personnel training.

 

THE OFFER BY PERINI P.A.N.

(Perini Aftermarket Network) – this is the name of the new Customer Service sales offer – encompasses 5 different areas that include the entire range of services useful for people working in the tissue converting industry: from technical assistance to training; from the program dedicated to the study and implementation of updates, to the original spare parts service, up to product assistance to improve quality, innovation, perception and sales.

 

TECHNICAL SERVICE OFFERS ALL THE OPERATIONS NECESSARY TO MAKE SURE THE CONVERTING LINES ARE ALWAYS OPERATING PERFECTLY:

maintenance, repair, operational assessments, assembly of spare parts. Assistance and interventions, always performed by specialized personnel, take place in different forms based on needs, in order to guarantee maximum efficiency and promptness. Hence, customers can count on remote technical assistance, on an expert available 24 hours a day, 7 days a week; on a technician called in at their own facilities; on support for issues regarding production, auditing activities and scheduled technical visits. With this range of services, Perini P.A.N. covers every need that concerns the technical sphere, promptly proposing the right solution and following all the phases of its implementation in a partnership rapport with the customer and his/her staff.

 

ANOTHER ASPECT THAT CARRIES GREAT IMPORTANCE IN THE OFFER BY PERINI P.A.N. IS TRAINING,

a strategic instrument that allows the customer to keep technical staff updated with the aim of increasing both the efficiency and safety of the systems. In particular, Perini P.A.N. offers dedicated courses at its facilities or customized courses at the customer’s premises and an e-training program that allows constant updating and a more efficient use of time. Courses are designed for every level of operator experience and can be identified based on the documentation of machines currently in use or technical-practical courses, group lessons in a classroom with video support and specific mutimedia materials.


Training programs are designed to supply the necessary information and instruments to enhance the machines’ production and operational performance and raise safety levels for operators.

 

T.I.P. (TECHNICAL IMPROVEMENT PROGRAM) IS A SPECIFIC PROGRAM DESIGNED TO KEEP MACHINES CONSTANTLY UPDATED AND HENCE MORE EFFICIENT AND SAFER.

Not just component updates or replacements, but technological improvements, designed and tested before being proposed and implemented. T.I.P. exploits the principles of flexibility, efficiency and long life – guidelines that have always distinguished the way Fabio Perini S.p.A. works.


The program also provides for machine re-configurations and identifies and proposes activities aimed at improving technical aspects and optimizing performance.


Perini P.A.N. features an area dedicated to the assistance and supply of original spare parts - the only ones to guarantee problem-free operation of the machines and the maintenance of high performance levels. The service supplies exclusively original Fabio Perini certified parts and is available also on line to facilitate exchange of information and finding solutions. The choice of original spare parts reduces the risk of erroneous purchases and consequent machine downtime. Additionally, opting for original parts means having the guarantee that production will not decrease and that operator safety will be maintained.

 

ANOTHER RELEVANT AREA OF THE PERINI P.A.N. OFFER CONCERNS B.E.S.T., A RANGE OF SERVICES TO IMPROVE THE FINISHED PRODUCT.

B.E.S.T. offers an accurate roll engraving service, from the creation of samples on paper up to the production of trial samples and the study of product branding to make selling easier. The engraving service allows designing and developing new embossing solutions, creating samples to test, if necessary. The Perini P.A.N. technical laboratory is at customers’ disposal to explore product variants. Also, the service allows developing the branding relative to the product and to test it on the market before making the definitive choice.

 

THANKS TO THE FABIO PERINI NETWORK, THAT CAN COUNT ON THE FACILITIES OF LUCCA, BOLOGNA, SHANGHAI (CHINA), JOINVILLE (BRAZIL), GREEN BAY AND MIAMI (USA),

Perini P.A.N. can take on assistance requests coming from every part of the world, ensuring every customer a complete, high value-adding consultancy service.


Thanks to Perini P.A.N., today assisting the customer is even more punctual and effective, strengthening the professional bond that throughout the years has seen the companies/customers served by Fabio Perini S.p.A. grow in virtue of a close collaboration and mutual exchange.

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